| f.a.q. (CANADA) |
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| Q: Where can I buy a Beijo handbag? |
| A: Beijo collectible products are available at home-based Beijo Collection Showcase™ Parties. To find a party in your area, use the search tool in our “events” section. In this same section, you can find out about the upcoming events and trade shows where Beijo collectible products will be featured. |
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| Q: How much can I expect to pay for a Beijo handbag? |
| A: While our suggested retail price structures are subject to seasonal changes, they currently range from about CAD $79 to $119, with the exception of our Business Class and Baby Beijo™. These prices are what you can expect to find at home parties, and do not pertain to trade show prices which are often slightly higher. This price structure was implemented intentionally by Susan Handley. Her goal was to focus on home parties, since the camaraderie, empowerment and personalized sales relationships which women share at these parties are fundamental to Susan’s vision for her company. |
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| Q: How do I make sure I’m getting a genuine Beijo? |
| A: While it’s been said that imitation is the sincerest form of flattery, we want to make sure that the Beijo bag you buy is the real deal. Fortunately, part of Susan’s philosophy is to have a set pricing structure, ensuring an affordability that doesn’t lend itself to knockoffs. Every Beijo bag also comes with a certificate of authenticity. If you do feel your Beijo handbag might not be authentic, please contact our Customer Service Department at (505) 323-9600. |
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| Q: Let’s say the strap on my bag breaks. Will you replace the bag? |
The 3 month warranty will be activated by filling the warranty registration form at the time of your purchase. Should you discover a manufacturing defect on your bag during the warranty period, please e-mail, call or fax customer service at:
E-mail: info@beijocanada.com
Phone: (888) 207-9409
Phone - USA: (505) 323-9600
Fax : (206) 309-0990
and include the following information:
Your Name
Shipping Address
Date of Purchase
Product Number or Name (please refer to website if you are unsure)
Color of bag and color of the trim
Reason for return (be as specific as possible)
Method of contact: Email address (preferred), Fax number or Phone number
Customer service will then issue an RA number and send you instructions on how to ship the damaged bag to our warehouse in Vancouver for inspection.
Upon inspection, your replacement will be shipped to you.
If a replacement bag in the same style or color as your original is no longer available, Customer Service will contact you about alternative choices. And since scratches to your bag are not covered under the warranty, please see the instructions below for proper care of your Beijo bag. |
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| Q: Do you offer refunds or exchanges? |
| A: While we are happy to replace your bag per the warranty guidelines described above, our general policy is not to provide refunds or exchanges. The reality is that we just don’t get many such requests. Our customers seem delighted with Susan’s designs, and we constantly monitor our manufacturing standards to ensure that you receive the highest quality product. |
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| Q: How do I keep my Beijo bag looking brand new? |
A: To take the best care of your bag, we suggest the following rules of thumb: - When not using your handbag, store it in the dust cover that’s provided with every style.
- For polishing or simple cleanings, use household products and a soft cloth (your dust cover will work great).
- If your bag is a lighter color, it’s best not to let it come in contact with newspapers, photocopies or other such printed materials. This is especially true in hot weather, since the lighter colors can soak up images when overheated.
- No matter what color your bag, always avoid contact with ink—these are the toughest stains to get out.
- For harder stains and scratches, the material of a Beijo bag is one that requires special attention. Products like Goo Gone or Soft Scrub can be effective, but ONLY if you create heat and friction while cleaning. For best results, use a porous cloth (such as the dust cover) and rub repeatedly until it gets hot under your finger, taking care not to be too rough on the material. When cleaning your bag in this way, the idea is to be cautious, but assertive.
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| Q: Where are Beijo bags made? |
| A: Every Beijo handbag begins with the inspiration of California-based designer Susan Handley. The bags are then designed in the USA, and manufactured in China. |
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| Q: What materials are used in making a Beijo bag? |
| A: Our bags begin with durable polyvinyl, to which we add a combination of special materials for our signature pearlescent finish. |
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| Q: Can Beijo bags be recycled? |
| A: Our Customer Service Department is currently locating a recycling center for any severely damaged or retired Beijo handbags. This location is to be rolled out by mid summer of 2006. |
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| Q: Are the bags shown on your website available at all home parties? |
| A: In order to maintain the fresh, original flair of the Beijo collection, some styles are produced on a limited basis, and not all styles will be available in all colors. The bags shown on our website are meant to provide a representative idea of Beijo’s unique look. Susan is constantly working to introduce new designs to the collection, in colors that stay ahead of the curve in the ever-changing world of fashion. When you attend a Beijo home party, we hope that part of the fun will be in discovering what’s new. |
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| Beijo Customer Service Mission Statement: |
| Susan wants you to love your Beijo handbag as much as she enjoyed designing it for you. |
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